Shipping, Returns & Refunds

This policy describes our shipping, returns, and refunds practices for physical goods sold by Vested Gifts ("Vested") at vestedgifts.com.

Important: This policy applies only to physical goods. Pledges recorded on a Book do not involve any money held by Vested and therefore cannot be "refunded." A Pledge can be removed by the Pledger at any time at no cost.

1. Shipping

1.1 Where We Ship

We currently ship to all 50 U.S. states, the District of Columbia, and U.S. military addresses (APO/FPO/DPO). We do not currently ship internationally.

1.2 Processing Time

Orders are typically processed within 1–3 business days. Orders placed on weekends or U.S. federal holidays are processed the next business day.

1.3 Delivery Time

Standard ground shipping typically delivers within 3–7 business days after processing. Expedited shipping options, if available, are shown at checkout.

1.4 30-Day Shipment Commitment

Consistent with the FTC's Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435), we will ship your order within 30 days of order acceptance unless we have stated a longer time at the point of purchase. If we cannot ship within that time, we will notify you and offer a revised shipping date or a full refund, at your option.

1.5 Shipping Costs

Shipping costs are calculated and disclosed at checkout based on destination, weight, and selected service level.

1.6 Carrier

We ship via USPS, UPS, or FedEx, depending on origin and destination. Once an order is in carrier possession, delivery is subject to the carrier's terms and conditions. Vested is not responsible for carrier delays.

1.7 Lost or Damaged in Transit

If your package is lost or arrives damaged, contact support@vestedgifts.com within 14 days of the expected delivery date and we will work with you on a replacement or refund.

1.8 Address Accuracy

You are responsible for providing an accurate shipping address. We are not responsible for orders shipped to an incorrect address provided at checkout. If a package is returned to us as undeliverable, we will contact you to arrange reshipment at your expense.

2. Returns

2.1 Eligibility

You may return most unopened, unworn, undamaged physical goods within 30 days of delivery. Items must be in original condition with tags attached and original packaging.

2.2 Not Returnable

For hygiene and safety reasons, the following are not returnable:

• Items marked "final sale";
• Apparel that has been worn, washed, or had tags removed;
• Personalized or customized items (including Book cards with custom names);
• Gift cards (not currently sold).

2.3 How to Return

1. Email support@vestedgifts.com with your order number and reason for return.
2. We will email you a return authorization (RMA) and prepaid return label if eligible.
3. Pack the item securely with the RMA included and drop it off with the designated carrier.

2.4 Return Shipping

If the return is due to our error (wrong item, defective, damaged), we cover return shipping. Otherwise, return shipping is at your expense and will be deducted from any refund.

3. Refunds

3.1 Timing

Once we receive and inspect your return (typically within 5 business days of receipt), we will process your refund to the original payment method. Your bank or card issuer may take an additional 5–10 business days to post the refund.

3.2 What Is Refunded

• The purchase price of the returned item(s);
• Original shipping if the return is due to our error;
• Sales tax, as required by law.

3.3 Partial Refunds

We may issue a partial refund if an item is returned damaged, with missing parts, or showing signs of use, in an amount reasonable for the diminished condition.

3.4 No Refund for Pledges

Pledges recorded on a Book cannot be refunded because no Pledge funds are ever collected, held, or transmitted by Vested. A Pledger may delete a Pledge at any time from the Book. A refund of a physical Book card does not affect any associated Pledges.

4. Cancellations

You may cancel an order before it ships by emailing support@vestedgifts.com as soon as possible. Once an order has shipped, you must follow the return process above.

5. Order Errors & Defects

If you receive the wrong item or a defective item, contact support@vestedgifts.com within 14 days of delivery. We will replace the item or issue a full refund (including return shipping) at your choice.

6. Pre-Orders & Backorders

If we offer a product for pre-order or backorder, we will state the expected shipment date at the point of purchase. If we cannot meet that date, we will follow the FTC 30-day rule (Section 1.4).

7. Contact

support@vestedgifts.com Vested Gifts [REGISTERED AGENT ADDRESS] Phoenix, AZ [ZIP]